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    The effect of ISO 9001 on the performance of General Company for ports of Iraq
    (İstanbul Gedik Üniversitesi, 2021) Almansoory, Karrar Abdulabbas Farhan Hamad; Güvel, Enver Alper
    Applying the ISO 9001 standards can be an important factor of improving the companies' performance. Studies showed that applying different versions of ISO could lead to improve the companies' ability of providing products and services and satisfy their customer. That is because; it can provide many benefits to companies. The Iraqi companies have started applying the ISO 9001 directly after 2003. That is because, Iraq started new political system after 2003, and become more economically open to the entire world. However, some Iraqi companies' managers in were misunderstanding the concepts and the goals of applying ISO 9001. In addition, there are limited studies that evaluate the effect of ISO on the Iraqi companies' performance. Therefore, this study is empirically tests the effect of applying ISO 9001 on the performance of The General Company for Ports of Iraq, Basrah, Iraq. The importance of the study is to help decision makers of the company to understand the concepts of ISO 9001. The study contributes to the literature by providing an analytical method to test the effect of ISO on companies' performance in Iraq. The study hypothesis is that the ISO 9001 has a positive and significant impact on the performance of The General Company for Ports of Iraq. The study used the questionnaire method to collect data. The questionnaire sheets were sent to a sample of 300 employees in the company, and 174 sample sizes was used. The results of the study showed that applying ISO 9001 has significant impact on the performance of The General Company for Ports of Iraq. The results also indicate that applying ISO 9001 has direct and indirect impact on the company's performance. The results of the study partially support the study hypothesis. That is because applying ISO 9001 has a positive and negative impact on the performance of The General Company for Ports of Iraq. The study suggests The General Company for Ports of Iraq should focus more on the benefits from applying ISO 9001, and work hard on eliminating the barriers of applying ISO 9001. In addition, the company should improve two parts of its TQM, which are the organizational leadership and customer satisfaction and relationships. The company should fix any problem related to its supplier quality management.