Yazar "Aryaee, Mohammad Tamim" seçeneğine göre listele

Listeleniyor 1 - 1 / 1
  • Küçük Resim
    Yayın
    The impact of perceived consultancy firm service quality on satisfaction with higher education services
    (İstanbul Gedik Üniversitesi, Lisansüstü Eğitim Enstitüsü, 2024) Aryaee, Mohammad Tamim; Toptaş, Metin
    This research paper aims to investigate the impact of education consultancy services quality on satisfaction with higher education services, specifically focusing on the experiences of international students in Turkey. The research problem highlights the challenges that international students face in navigating the complex higher education system of their host country, particularly related to the quality of education consultancy services available to them. This study seeks to identify the factors that influence perceived consultancy service quality they receive from independent firms and its impact on students' satisfaction with higher education services. An online survey employed to 255 international higher education students. The data analysis techniques encompassed factor, correlation, and regression analyses. Results showed that the Reliability, Assurance, and Empathy dimensions of the consultancy firm service quality significantly influenced the satisfaction of students from their universities, while the Tangibility and Responsiveness aspects of the service did not significantly influence satisfaction. The findings of this study will contribute with regard to providing insights for improving the quality of education consultancy services provided by independent firms in order to attract more international students.