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    Crisis management and business continuity planning in Iraqi refineries
    (İstanbul Gedik Üniversitesi, 2024) Shakir, Hala Amer; Gümüş, Tuğbay Burçin
    Crisis management and business continuity planning are critical aspects for ensuring the resilience and sustainability of Iraqi refineries, given the complex and volatile environment in which they operate. This thesis aims to address the unique challenges faced by Iraqi refineries in crisis management and business continuity planning, enhance their preparedness, safeguard energy infrastructure, and promote resilience. This research sheds light on the specific challenges encountered by Iraqi refineries, including political instability, security threats, natural disasters, and technological failures. By analyzing best practices and frameworks relevant to the Iraqi context, the thesis identifies strategies to mitigate risks and ensure uninterrupted operations. The study emphasizes the importance of crisis preparedness in Iraqi refineries and offers a penetrating insight into the resulting policies and recommendations to enhance crisis management and business continuity capabilities. It advocates for regulatory frameworks, public-private partnerships, investments in infrastructure, and a culture of readiness to bolster the resilience and sustainability of the Iraqi refinery sector. Using an analytical approach, the research evaluates the experiences and perspectives of key individuals, including managers, administrators, and technicians involved in refinery operations and management. A sample of 120 participants was selected based on expertise and potential impact on operational processes, resulting in valuable insights into the effectiveness of current practices and areas for improvement. The results indicate a positive overall perception regarding crisis management and preparedness among participants. Key findings include: •Strong communication and specific crisis management plans contribute to effective crisis management. •Integration of international practices is moderately successful, with an emphasis on adaptation to local conditions. •Well-implemented crisis management frameworks and robust business continuity evaluation frameworks are in place. •Business continuity planning positively impacts emergency response strategies and production recovery capabilities. •Investment in safety technology enhances evaluation of human and financial losses. Statistical analysis reveals significant positive impacts of structural and environmental analysis, crisis management framework design, business continuity evaluation, business continuity planning, and safety technology investment on various outcomes. However, integration of international practices did not show a significant impact on emergency response effectiveness, and business continuity planning had a negative impact on post-crisis evaluation and reporting. These findings offer practical insights for Iraqi refineries to enhance their crisis preparedness and operational continuity. By leveraging the identified strengths and addressing areas for improvement, refineries can better navigate future challenges and contribute to the stability and sustainability of the Iraqi oil industry.